Returns & exchanges
We gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 21 days of delivery
You can cancel your order within 12 hours
But please contact us if you have any problems with your order at firstname.lastname@example.org
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, We can't accept returns for:
1. Custom or personalized orders
2. Items on sale
3. Shipping charges are not refunded
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We will only use your shipping and billing address, and contact information
To communicate with you about your order
To fulfill your order
For legal reasons (like paying taxes)
"By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency."
The time We need to prepare an order for shipping varies. For details, see individual items. Generally your order will be packaged and shipped out to you via Canada Post within 1 - 3 business day.
Customs and import taxes
Buyers are responsible for any customs, duties, tariffs and import taxes that may apply. We are not responsible for delays due to customs.
Please contact us if you have any problems with your order at email@example.com